Refund Policy for
ReachGiant
Cancellation Without Proper Notice
If the Client fails to provide thirty (30) days’ written notice before canceling services, as required under Section 5 of our service agreement, ReachGiant reserves the right to charge the full Service Fee for the next billing cycle. Cancellation requests must be submitted in writing via email to scale@reachgiant.com and confirmed by ReachGiant in writing to be valid.
Refund Policy
Due to the nature of marketing services, ReachGiant provides no guarantees regarding campaign performance and does not offer refunds for any reason once services have been rendered or campaigns have been initiated, including for partial months of service. Payment is for time, strategy, management, and access to expertise, not specific results.
By signing our contract Agreement, the Client acknowledges and accepts that marketing outcomes are influenced by factors beyond ReachGiant’s control, including market conditions, platform changes, and audience behavior. The Client further confirms this refund policy has been disclosed and understood prior to signing.
Term and Termination:
This Agreement shall commence on the Effective Date and requires a minimum three (3) month commitment (“Initial Term”). After the Initial Term, the Agreement will automatically renew on a month-to-month basis (“Renewal Term”).
Either party may terminate this Agreement after the Initial Term by providing at least thirty (30) days’ prior written notice to the other party, delivered via email to scale@reachgiant.com for ReachGiant or the Client’s designated contact. Termination notices must be confirmed in writing by the receiving party to be valid.
Early termination by the Client during the Initial Term will require payment of all remaining Service Fees due through the end of the Initial Term, which shall become immediately due and payable upon delivery of termination notice. Such fees represent a reasonable estimate of ReachGiant’s anticipated losses due to early termination.
ReachGiant may terminate this Agreement at any time for cause (e.g., Client’s non-payment or material breach) with five (5) days’ written notice, provided the Client fails to cure the breach within such period.
Upon termination, all outstanding payment obligations of Client to ReachGiant shall become immediately due and payable, and ReachGiant shall return or destroy all Confidential Information of Client in its possession or control.
Service Fee
Service Fee: The Service Fee, which constitutes compensation for the marketing services outlined in this Agreement, is distinct from and does not include any Advertising Costs. The Client shall be provided with a recurring secure payment link through Stripe, a secure online payment platform. This link will automatically charge the Client’s designated payment method for the Service Fee on a predetermined date each month.
Advertising Costs: The Client shall be solely responsible for all Advertising Costs incurred in connection with the marketing campaigns. These costs may include, but are not limited to, Facebook Ads spend, Google Ads spend, or other platform-specific advertising fees. The Client shall establish separate payment methods directly with each advertising platform utilized (e.g., Facebook Ads, Google Ads).
Late Payments: Payments must be received within three (3) business days of the invoice date. Any late payments may incur a late fee of 1.5% of the overdue amount per month. ReachGiant reserves the right to suspend all services immediately if payment is not received within five (5) days of written notice of non-payment. Suspension does not relieve the Client of payment obligations. ReachGiant may recover reasonable collection costs and legal fees incurred to collect overdue amounts.