Services & Strategy

What digital marketing services do you offer?

We specialize in Google Ads, Facebook/Instagram Ads, and SEO. We focus on these core services to ensure we deliver exceptional results in these areas.

Do you offer TikTok Ads?

Not currently. While we've considered expanding to TikTok, we prefer to focus on the platforms where we have proven expertise.

Should I invest in SEO, Google Ads, or both?

The best approach depends on your goals and budget:

• SEO: Excellent for long-term organic traffic growth with compounding benefits

• Google Ads: Provides immediate leads and results with high buyer intent

• Facebook/Instagram Ads: Effective for brand awareness and targeting specific demographics

• Combined approach: Ideal for both short-term results and long-term growth

Many businesses start with paid advertising for immediate results while simultaneously building their SEO foundation for long-term growth.

What's the difference between Google Ads and Facebook Ads?

Google Ads targets buyer intent—reaching people actively searching for your products or services using relevant keywords.

Facebook/Instagram Ads use interruption marketing—creating engaging content that captures attention while users are scrolling. These platforms offer precise targeting based on demographics, interests, and behaviors.

Many clients leverage both platforms to maximize their reach and effectiveness.

Do you offer website development services?

Yes. All website builds start at $10,000 and are quoted per project after an initial mandatory discovery phase.

Before we begin any design or development, we start with a dedicated Discovery Phase to make sure we’re aligned and set up for success. This Discovery Phase is priced at $1,000, which is an investment ensures your website is thoughtfully scoped and strategically planned — and the fee is credited toward your final project cost if we move forward.

What metrics do you focus on to measure success?

While specific metrics vary by campaign type and business goals, we typically track:

• Return on ad spend (ROAS)

• Cost per acquisition (CPA)

• Conversion rates

• Click-through rates

• Quality scores (for Google Ads)

• Engagement metrics

• Overall traffic and lead quality

We align these metrics with your business objectives to ensure we're measuring what matters most to your growth.

Getting Started

How do I begin working with ReachGiant?

The process is simple:

• Sign our contract (Starting with an initial 3 month commitment.

• Complete our onboarding form

• Pay the secure payment via our Stripe link

• Our team will schedule an introductory call to begin the onboarding process

What is your contract policy?

We start with a three-month contract, then move to a month-to-month setup with no long-term commitment. We believe in earning your business through good work, clear communication, and real results. To give the partnership a real shot, we ask for a three-month window. This gives us the time to study your account, gather data, make smart changes, and give your campaigns the best chance to succeed. One month just is not enough to do this the right way.

How quickly can you launch campaigns after I sign up?

Typically, we can launch campaigns within 7-10 days of receiving your completed onboarding form. The exact timeline may vary slightly depending on the complexity of your setup.

What does the onboarding process involve?

Once we receive your onboarding form, our team will schedule a call with you to develop your strategy and begin setting up your campaigns.

Are we a good fit for each other?

We don't work with every business that approaches us. We carefully evaluate each potential client to ensure we can deliver meaningful results for your specific situation. It's important that we're mutually a good fit for success.

What information do you need from me to get started?

To build effective campaigns, we typically need:

• Information about your business, products/services, and unique selling points

• Details about your target audience and ideal customers

• Your business goals and what success looks like to you

• Any previous campaign data if available

• Brand assets (logo, images, videos) if you have them

• Access to relevant accounts (with our guidance on setup)

• Information about your sales process and customer journey

Do I need to have existing ad accounts set up?

No, we can create and set up all necessary advertising accounts for you if you don't have them already. If you do have existing accounts, we'll review them and either work within them or help transfer assets to new accounts if beneficial.

Budget & Performance

What kind of ad budget should I expect?

Our clients’ monthly ad spend usually ranges from $1,000 to $250,000. Every business is different and has its own goals and budget, so there is a wide range. For Google Ads, we recommend starting with at least $1,000 a month. This gives your campaigns a real chance to perform well and get meaningful results.

Can I start with a smaller budget and scale up later?

Yes, many clients begin with a modest budget to test results before increasing investment. We focus on optimization first, then strategic scaling once we identify what works best.

Do I need a substantial budget to see results?

Not necessarily. While larger budgets allow for faster testing and scaling, we can work with reasonable starting budgets and optimize from there. Our goal is to generate positive results regardless of your ad spend level.

Can you guarantee a specific ROAS (Return on Ad Spend)?

We don't promise specific ROAS figures because results vary by client, industry, and market conditions. What we do guarantee is constant communication, daily campaign optimization, and a dedicated team working to improve your results while reducing costs.

Do you charge a percentage of ad spend or a flat fee?

Our prices are fixed. For Google Ads management, we offer full management for up to $15K ad spend, plus $250 for every additional $5K ad spend.

How do you allocate my budget across different platforms or campaigns?

Budget allocation is customized based on your business goals, industry, and where your target audience is most active. We typically start with a strategic distribution, then adjust based on performance data to allocate more budget to the highest-performing channels and campaigns. We maintain transparency about how your budget is being invested.

How do you handle ad creative development and testing?

Our process includes developing multiple creative concepts based on your brand guidelines and target audience. We implement systematic A/B testing to identify the highest-performing messages, images, and offers. We continuously refresh creatives to prevent ad fatigue and maintain engagement.

Do you provide competitor analysis?

Yes, we can conduct thorough competitive analysis to understand your market positioning and identify opportunities. We analyze competitors' ad strategies, keywords, messaging, and positioning to help you stand out effectively and capitalize on gaps in the market.

Working Together

What does the ongoing relationship look like?

Our working relationship centers on three core principles:

• Communication

• Quality

• Results

How will we communicate?

We prioritize keeping you informed through:

• We provide update videos via Loom

• Direct access to our team's email addresses

• Scheduling links for booking calls when needed

Can I approve content before it goes live?

Absolutely. These are your ads, and we want to ensure they align with your brand. We'll provide drafts for your review before launching any campaigns.

Do I need to provide creative assets for my ads?

If you have brand assets like images, logos, or videos, we're happy to use them. If not, our in-house designers can create high-quality ad creatives for you. We handle all aspects including copywriting and design.

Will I maintain ownership of all assets if we stop working together?

Yes, everything will belong to you—ad accounts, creatives, and campaigns. If you decide to manage your ads yourself in the future, we'll ensure a smooth transition, that is all in our contract.

What if I already have someone running my ads?

No problem. We can audit your existing campaigns to identify what's working well and what needs improvement. Based on this analysis, we'll either optimize your current setup or build new campaigns from scratch.

Can I pause or adjust my ads if needed?

We're flexible. If you need to pause campaigns, adjust your ad spend, or take a break, simply let us know. We can work together to refine your strategy and prepare for a strong relaunch.

Who typically works on my account?

Each client is assigned a dedicated account manager who serves as your primary point of contact, supported by our team of specialists in campaign management, creative design, and analytics. Your account manager will coordinate all aspects of your campaigns and keep you informed throughout our partnership.

Will I have access to my ad accounts and analytics?

Absolutely. We provide you with owner-level access to all your advertising accounts and analytics platforms. We believe in complete transparency, so you'll always have visibility into campaign performance and how your budget is being spent.

Results & Reporting

How do I track campaign progress?

We provide updates through Loom videos detailing your campaign performance. We're also available for calls whenever you want to discuss results in more detail.

How do I know this will work for my business?

We conduct thorough research to analyze your market, audience, and competitors before creating a customized strategy. This research-based approach helps us develop campaigns likely to generate positive results for your specific business.

Can you share results from other clients?

We can share video testimonials and case studies that demonstrate our effectiveness. While we maintain client confidentiality and don't share specific account details, we can show examples of ad creatives upon request.

What's included in your performance reports?

Our reports include comprehensive performance metrics tailored to your business goals, campaign analysis, insights on what's working and opportunities for improvement, budget utilization details, and strategic recommendations. We focus on translating data into actionable insights.

How long does it typically take to see results?

While we often see initial indicators within the first month, meaningful results typically develop over 2-3 months as we gather data and optimize campaigns. Google Ads generally shows faster initial results, while SEO is a longer-term investment with compounding benefits over time. We set realistic expectations based on your industry, competition, and budget.

How Contracts and Policies Work

How long is the contract for?

The contract starts with a three-month commitment. After that, it moves to a month-to-month setup. We do not take on clients without this initial three-month commitment because it gives us the time we need to deliver strong results, build a solid foundation, and create a professional working relationship.

How do I cancel the contract?

After the first 3 months, you can cancel by sending written notice at least 30 days before you want to end it. You must email your notice to scale@reachgiant.com, and we have to confirm we received it.

What happens if I cancel early, before 3 months is up?

You would still need to pay for the full 3 months, even if you stop early. That’s because the time and work are booked and planned in advance.

Can ReachGiant cancel the contract?

Yes, if there is a serious problem like not paying or breaking the agreement. We would give you 5 days’ written notice to fix the issue first.

Do you offer refunds?

No, we do not offer refunds for any reason once services have started. Payment is for our time, work, and expertise, not for a specific result.

What if I want to cancel but forget to give 30 days’ notice?

If you cancel without giving 30 days’ written notice, you may be charged for the next full billing cycle.

Can I move forward without a contract?

No, we do not start working with anyone without a signed contract. The contract is there to protect both sides and make sure we are clear on what is being delivered and when. It sets the foundation for a strong working relationship and helps avoid any confusion later on.